I am happy to answer any questions that you may have. Below I have listed some of the more frequently asked questions.

Q: Can I collect my pet on Sunday / Bank Holiday / Saturday Afternoon - as a one off?

A: I am asked very regularly to open on Sunday/BH’s as a “one-off”. While I don’t want to disappoint you, to agree to everyone would become far from “one-off” for us! Unless the situation is particularly urgent, I would very kindly invite you to please comply with the opening hours where possible. Of course the pets receive the same time and attention 365 per year!

Q: Do you charge extra to look after pets on Bank Holidays, Christmas day etc?

A: No I charge the same price 365 per year – Christmas day included, and the pets receive the same love, time and attention 365 per year too. However all days are charged for. If you can’t collect your pet until Tuesday due to the Monday being a Bank Holiday, you will pay for boarding up until and including the Tuesday.

Q: My rabbit is staying inside the log cabin. Will he/she have the opportunity to exercise outside of their hutch?

A: Yes, rabbits who want to are welcome to roam the log cabin under our supervision while we clean / tidy their hutch on a daily basis. We also like to use this time to health check, brush, cuddle and play.

Q: I’ve never left my pets before and am really worried about leaving them. Can I settle him/her into their hutch myself?

A: Yes of course!! I am 100% confident that you will leave my house feeling much, much better. I have never known a rabbit or guinea pig not to settle in perfectly. I guarantee they will have a peaceful, relaxing holiday with me and will want for nothing. Once owners get to know me and have confidence in my service, pets are usually left with me in the house. You have nothing whatsoever to worry about… read my customer reviews!

Q: Are you open all year round?

A: We are open all year round. On the very rare occasion that we do go away, a fully vetted pet sitter will take good care of all animals in my absence. You will of course be informed and be given details of the pet sitter beforehand. This is a very rare occurrence.

Q: My rabbit is an indoor rabbit and never goes out. The vet therefore told me that I don’t need to get him vaccinated. Can he still board with you?

A: I’m very sorry but I cannot accept un-vaccinated rabbits. While your rabbit it on holiday he may well be in the same vicinity as many other rabbits who live outside, where wild rabbits may potentially roam. Myxomitosis and VHD are real risks. It would be unfair to my other customers to relax this rule.

Q: I can’t find my rabbit’s vaccination certificate. Do I need one?

A: No. Providing you write your vet’s details on the booking form, I can give them a quick call to find out the vaccination dates of your rabbit.

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